“A wonderful renovation experience”
For the initial design stage and quotation, Terence captured our requirements and proposed changes to the layout that was practical and achieved the aesthetic we wanted. We wanted the toilet door to be shifted away from the kitchen and he was able to propose a new layout that was practical. He also paid attention and care to the detailing to cater for future maintenance issues. There were some items that were missed out during the quotation process, but overall Terence was honest and sincere in addressing those issues.
As the project went into the construction stage, Terence gave consistent and informative updates and was very responsive to our queries, often answering in a few minutes after we ask a question on whatsapp. He was very experienced in proposing suggestions for material selection and giving guidance on important aspects while still allowing freedom for our family to make decisions and give the final call. It was quite easy to work with him.
Terence was also proactive in resolving site issues and highlighted important decisions that the family needed to make. We feel that Terence may still want to highlight the positioning of some furnishing which future customers may be more particular about, i.e shower heater, low walls etc. Some of the additional requirements we added on during construction were missed out, but they were not major, and Terence managed to come up with other solutions. He went above and beyond to address the items that were missed out, so for that we are also grateful for his service.
During the end of the project Terence was responsive to rectify defects and workmanship issues highlighted in our final checks and it was well followed up on especially with all the different trades involved. Terence also supervised the rectification works and also solved some issues that were not spotted by us. He also brought in waterproofing specialists at his own cost when we had a lot of issues with the HIP water test. Overall we are very happy with the work done.
The handover was as promised and we also got assurance that there is a liability period in case any of the items were discovered to have issues only after moving in. Our family is very happy with the final outcome of the renovation.
The proposed design was Japandi as what we intended. Terence suggested many ideas that brought out the wood texture that we wanted.
The workmanship overall was good. There were some issues with the tiling and painting but those were eventually rectified. Overall the finished renovation has good workmanship.
Terence is a very responsible and responsive designer and manager, we are very happy with his service.
Value for Money
In terms of cost, it was acceptable and what we expected. Terence helped to manage to keep the cost reasonable for us.